Customer Service Focus

• Listen effectively and communicate clearly.
• Approach every situation with a desire to understand and deliver.
• Take responsibility for your work.
• Ensure customer care (including Gilder Group staff)

Operational / Commercial Focus

• This position will report to the HR Advisors, and will involve support to the team (HR and Payroll).
• Supporting the team in launch of Group projects for example, Employee Satisfaction Surveys.
• Assisting with any recruitment administration.
• General administration,filing and maintaining employee records.

Business Focus

• Inconjunction with HR Advisors, help to provide HR function to ensure full and continued support across Gilder Group as and when necessary.

Personal Qualities

• Must be well organised, able to work to tight timescales and be good team player.
• Due to the nature of the Department - confidentiality is of high importance.
• Ability to remain calm under pressure.
• Attention to detail and accuracy.
• Display empathy and ethical behaviour, and have a calm/organised approach
• Customer orientation.
• Excellent PC skills using Word and Excel required.

Education

• Minimum achievement GCSE Maths and English (C grades) preferably to A'level standard

Experience

• The ideal candidate will have strong administration skills and previous experience of working in a personnel or HR environment preferred.