Customer Service Focus

• Trade Parts Specialist (TPS) is part of a fast growing national network serving the needs of local independent repairers by delivering an exceptional multi brand service comprising of Audi, SEAT, Skoda, Volkswagen car and commercial vehicles.
• We are an agent of Volkswagen Audi Group UK based at Sheepbridge in Chesterfield and supply motor vehicle parts in the South Yorkshire area.
• The successful candidate should be able to work on their own initiative and also as part of a team within a very busy environment. They should also be customer driven with a passion to exceed customer expectations.

Operational / Commercial Focus

• Develop and grow the business to meet agreed sales targets
• Selling promotional parts and promoting offers to achieve sales targets
• Process incoming parts orders accurately for delivery

Business Focus

• Cold calling customers and have the ability to sell to existing customers
• Have the ability to handle and resolve customer queries
• Gather and document information about the customer

Personal Qualities

• Possess excellent sales skills including customer greeting, qualifying, handling objections, product presentation, closing and delivery
• A confident individual with the desire to succeed within a competitive and fast paced environment
• You will need to be flexible, well organised, enthusiastic, well presented and with IT systems skills

Education

• To GCSE level
• IT skills plus the ability to use systems and processes

Experience

• A knowledge of the parts business and an ability to interact at all levels