Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibilty for ensuring nothing is left to chance

Operational / Commercial Focus

• Identify and generate selling opportunities whether trade or retail
• Establish and match customer needs
• Conduct and negotiate sales
• Appraise used vehicles
• Make sales presentations - static and test drive
• Handover the vehicle Contribute to the collection and use of marketing information
• Contribute to improved sales processes

Business Focus

• Work with other areas of a business to improve retiler profit and customer care
• Represent the Gilder Group and Audi or Volkswagen in a professional manner

Personal Qualities

• Empathey and tolerance
• Ethical behaviour
• Responsibility
• Self confidence
• Ambition
• Customer orientated
• Professional appearance and manner
• Team player

Education

• Minimum GCSE in maths and English or equivalent
• Ideally NVQ Level 2 in vehicle selling but not essential

Experience

• Minimum of one year in a retail environment
• Current driving licence
• Computer literacy
• Inc operating processing and database packages, email and internet
• Proven track record in delivering excellent cusomer service