Customer Service Focus

• To make outbound customer care calls, to maintain ongoing relationship with customers and to feed back information to sales managers across the Gilder Group with a view to building customer loyalty.
• Send marketing materials and letters to existing finance customers to advise/sell benefits of changing vehicles mid contract
• Project a professional image of the organisation through phone interaction
• Project a professional company image through phone interaction

Operational / Commercial Focus

• Outbound customer care calls
• Acquire and confirm customer details
• Establish enquiry status and acquire additional further information
• Create prospect customer records and establish contact
• Identify, research and handle customer queries and objections

Business Focus

• Maintain online database
• Record customer feedback and report information gathered to Sales Managers
• Transfer strong sales leads back to Sales Managers
• Maintain customer contact through online diary management system

Personal Qualities

• Patient
• Resilient
• Excellent telephone skills
• A passion for Customer Care/Service
• Good attention to detail

Education

• Basic reading, writing and arithmetic skills
• Computer literacy and ability to learn customer service software applications.
• Professional verbal and written communication skills including the ability to type proficiently.

Experience

• Experience in a customer care driven business - or call centre environment would be helpful