Customer Service Focus

• To ensure the customers needs are dealt with promptly.
• To progess chase orders on a weekly basis and keep all customers up to date.
• To call customers to ensure that they are happy with the vehicle and service they have received.

Operational / Commercial Focus

• To ensure that all vehicle pricing matches prior to order and to uncover the reason for any possible discrepancies.
• To liaise with supplying dealers to ensure that the vehicle is delivered to the correct address at the correct time.
• To place orders with approved suppliers keeping accurate records at all times.

Business Focus

• To ensure that all paperwork is completed in full and where necessary that the customer is contacted to progress the order.
• To send all relevant paperwork to customers and ensure that this is all in place and copies are recorded.

Personal Qualities

• To dress in a business like manner at all times
• Empathy and tolerance
• Responsibilty
• Customer orientation
• Team player
• Calm and organized aspproach
• Problem solving abilities
• Calm and confident telephone manner

Education

• Good standard of secondary education with minimum GCSE in maths and English.
• Good computer skills including experience of operating word processing and database packages, spreadsheets, email and internet.

Experience

• One year in a retail administrative function is desirable.