Customer Service Focus

• To manage all internet and telephone enquiries ensuring all customers are contacted within 24 hours of their initial contact.
• To establish and maintain a rapport with all potential customers that enhances their image of the company.

Operational / Commercial Focus

• To keep an accurate record of all external and internal correspondence and communication using the supplied IT software.
• To run credit checks on all customers and to refer refusals to the Operations Manager or back to the relevant field Sales Executive.
• To place and process all new vehicle orders ensuring that all information is recorded accurately.

Business Focus

• To have knowledge and understanding of all products and vehicles that Gilder Vehicle Leasing are offering.
• To have the ability to qualify customers, overcome objections and to close a sale.

Personal Qualities

• To have excellent communication skills and confident telephone manner
• Customer orientation
• Team player
• To dress in a business like manner at all times.
• Calm and organized approach
• Empathy and tolerance

Education

• Good standard of general secondary education.
• Minimum GCSE in maths and English.
• Good level of computer skills including experience of operating word processing and database packages.

Experience

• To have knowledge of and interest in vehicles from a variety of manufacturers.
• Proven track record in delivering customer service.