Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibilty for your work

Operational / Commercial Focus

• Undertake administrative tasks on vehicle ordering
• Undertake all fleet sales financial and invoicing administration
• Organise vehicle preparation as necessary
• Use technology effectively
• Manage your own performance
• Contirbut to effective team working
• Contribute to effecient reporting and administration of database and records

Business Focus

• Work with other departments and areas of business to improve retailer profit and customer care
• Appreciate the impact of wider issues on the retailer
• Represent the Gilder Group and the Brand

Personal Qualities

• Responsibility
• Confidence
• Empathy and tolerance
• Calm and organized approach
• Prodessional appearance
• Ethical behaviour
• Concentration
• Customer orientation
• Team player

Education

• Minimum GCSE in maths and English

Experience

• Administration experience desirable
• Computer skills including database, spreadsheets, email and internet essential
• Customer service experience desirable