Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Answer all customer calls and enquiries at reception desk
• Customer facing skills essential
• Use every contact with customers to build a relationship
• Listen effectively and communicate clearly

Operational / Commercial Focus

• Respond to customer requests
• Contribute to improved service processes
• Understand how the whole dealership system works together to ensure all customers are dealt with effectively
• Responsibility for various administrative tasks
• Use technology efficiently

Business Focus

• Able to take ownership of customer enquiries and ensure all customers are handled by the correct department
• Work with other areas of the business to improve retailer profit and customer care

Personal Qualities

• Confident and customer friendly
• Empathy and tolerance
• Professional appearance
• Team player
• Communication skills
• Responsibilty
• Happy to take initiative and take ownership of problems
• A desire to learn and improve

Education

• minimum good GCSE results
• Good IT skills

Experience

• Not essential but beneficial
• Computer skills essential