Customer Service Focus

• Able to provide the customer with estimates for damaged vehicles according to company policy.
• Have an ability to answer customer queries regarding technical problems in a manner that is easily understood.
• Notify customers promptly of completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Body Shop Manager.
• Ensure the highest level of customer care and satisfaction at all times.

Operational / Commercial Focus

• Maintain a presence at the reception desk ensuring that all customer queries are dealt with immediately.
• Maintain job documentation, customer records and follow up systems.
• Maintain effective liaison with parts, workshop and sales teams.
• Follow correct procedure when issuing loan cars to customers.
• Promptly prepare and present invoices following completion of work ensuring all work has been carried out as detailed in the original estimate.

Business Focus

• To discuss estimate figures with insurance engineers.
• To help the Paint & Body Centre and retailer to achieve industry leading standards of process efficiency.

Personal Qualities

• Have an ability to deal with people calmly and efficiently.
• Maintain effective teamwork by liaising with parts, workshop and sales teams.
• Accuracy essential.
• Smart appearance.
• Full driving licence essential.

Education

• High standard of general education.

Experience

• Experience within the motor trade and computer literacy an advantage but training will be given