Customer Service Focus

• * Answering all customer calls and enquiries at the front of house reception desk
• * Ensuring customers are directed to the correct department
• * Customer facing skills are essential
• * Meeter/Greeter responsibilties

Operational / Commercial Focus

• * Responsible for various administration tasks
• * Ensure that customers walking into the site are welcomed and dealt with efficiently
• * Understanding how the whole dealership fits together in order that all customers, sales, service or parts are dealt with effectively

Business Focus

• * Able to interact with all levels of business
• * Able to take personal ownership of customer enquiries and ensure all customers either phone or walk in are handled by the appropriate dept

Personal Qualities

• * Confident and exceptionally customer friendly, should have good interpersonal skills
• * Happy to use own initiative and take ownership of customer enquiries
• * Patience and resilience
• * Sense of humour and enthusiasm
• * Good telephone skills

Education

• * To a reasonable standard
• * Computer skills essential

Experience