Customer Service Focus

• Approach every situation with desire to understand and deliver
• Listen effectively and communicate clearly
• Use contact with customer to build a relationship
• Accurately identify customer parts requirements
• Ensure highest levels of customer satisfaction

Operational / Commercial Focus

• To purchase parts within agreed budget
• To agree discounts within dealership policy
• Process parts orders efficiently
• Achieve incremental sales
• Contribute to improved parts processes
• Maintain parts stock and stock records
• Ensure all documentation and parts requisitions are completed accurately

Business Focus

• Contribute to the department compliance with company policies and industry guidelines
• Represent the Volkswagen brand
• PLace orders with external companies and check incoming parts

Personal Qualities

• Empathy and patience
• High Integrity
• Customer focused
• Willing to take responsibility
• Self confidence

Education

• Numerate and literate, minimun GCSE in Maths and English
• IT Literate
• NVQ Level 2 Distribution Operations

Experience

• Familiar with basic vehicle layout ie function and location of parts
• Proven track record in handling stock
• Familiar with various IT Applications