Customer Service Focus

• To develop integrated sales and aftersales solutions for local business customers/clients, maximising the business potential within the area of influence
• Establish contact and build rapport with potential customers to increase penetration of vehicle, parts and service business
• Qualify customers to identify individual and organisational needs

Operational / Commercial Focus

• To identify the potential local business and corporate sales within the Audi Centre area of influence utilising data and reports from internal and external sources
• Develop relationships and suitable activity with professional bodies e.g Chamber of Commerce
• Maintain and develop long term relationships with all existing and potential customers from existing database and prospecting

Business Focus

• Write and present professional business proposals
• Develop the sale of appropriate Finance and Insurance packages to customers.
• Work closely with Audi Centre Sales Manager in terms of targets, reporting and documentation.

Personal Qualities

• Customer Focused
• Sales and customer orientated eg wants to meet and exceed customer expectation
• Good influencing and negotiation skills
• Self motivated and driven to achieve
• Good attention to detail and thorough organisational skills

Education

• Minimum GCSE in Maths and English
• NVQ level 2 in vehicle selling preferred

Experience

• Knowledge and experience of the motor industry
• Experience of variety of IT applications
• Technical knowledge such that specific vehicles can be recommended for specific customer needs
• Ideally but not essential knowledge of the fleet sales market and procedures
• Up to date knowledge of vehicle legislation, consumer legislation and trade practices