Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility to ensure nothing is left to chance

Operational / Commercial Focus

• Responding to customer requests
• Booking in vehicles for service / repair
• Checking in vehicles
• Track vehicle through the workshop
• Handover the vehicle
• Achieve incremental sales
• Use technology effectively
• Manage your own performance
• Contribute to effective working
• Deal with customer complaints
• Contribute to improved service processes

Business Focus

• Work with other areas of the business to improve retailer profit and customer care
• Appreciate the impact of wider issues on the retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Professional appearance
• Team player
• Communication skills
• Pro-active approach

Education

• Minimum GCSE in Maths and English

Experience

• Previous technical / service experience desirable
• Computer skills, including experience of operating word processing and database packages, email and internet
• Proven track record in delivering excellent customer service