Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use contact with the customer to build a relationship
• Take responsibility to ensure nothing is left to chance

Operational / Commercial Focus

• Maintain parts stock
• Handle incoming stock entering storage
• Provide a service to the customer
• Process customer orders for goods
• Deal with returned goods and complaints
• Achieve incremental sales
• Use technology effectively
• Manage own performance
• Contribute to effective working
• Contribute to improved parts processes

Business Focus

• Work with other areas of the business to improve retailer profit and customer care
• Appreciate the impact of wider business issues on the retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Self-confidence
• Customer-orientation
• Professional appearance
• Technical ability

Education

• Numerate and literate at a clerical level
• NVQ level 2, Distribution Operations

Experience

• Basic vehicle layout, function and location of parts
• Proven track record in handling stock
• Computer skills, including experience of operating email