Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Promote the importance of accurate and timely financial reporting
• Take responsibility for ensuring nothing is left to chance

Operational / Commercial Focus

• Maintain financial records
• Record and evaluate costs and revenues
• Prepare reports and returns
• Operate cash management and credit control systems
• Ensure compliance with relevant guidelines
• Contribute to the management of performance and the enhancement of value
• Contribute to the planning and control of resources
• Manage systems and people in the accounting environment
• Use technology effectively
• Plan personal work schedule and review performance
• Contribute to effective working

Business Focus

• Work with other areas of the business to improve Retailer profit and customer satisfaction
• Appreciate the impact of wider business issues on the Retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Leadership
• Empathy and tolerance
• Analytical thinking
• Ethical behaviour
• Responsibility
• Coaching and developing
• Open-mindedness
• Self-confidence
• Customer-orientation
• Professional appearance

Education

• ACCA, CIMA, or ICA Fully or part-qualified

Experience

• Experience of controlling clerical work, administration, systems and financial matters
• Proven track record in managing people and systems
• Financial experience in the motor industry (desirable)
• Knowledge of finance legislation, consumer legislation and trade practices
• Computer skills, including experience of operating word processing and database packages, email and internet