Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility for ensuring nothing is left to chance

Operational / Commercial Focus

• Implement a sales plan
• Match customer to suitable financial sources
• Give customers accurate, relevant options of finance/leasing packages available
• Compare finance/leasing options
• Complete documentation accurately
• Achieve incremental sales of insurance products
• Monitor payments
• Manage the life of the finance agreement
• Contribute to the collection and use of marketing information
• Support sales team with information, training and coaching on financial activity
• Use technology effectively
• Plan and organise personal work schedule
• Forecast, monitor and evaluate personal sales performance
• Contribute to effective working
• Contribute to improved sales processes

Business Focus

• Work with other areas of the business to improve Retailer profit and customer care
• Appreciate the impact of wider issues on the Retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-minded
• Self-confidence
• Ambition
• Customer-orientation
• Professional appearance
• Team player
• Ability to ask for the business

Education

• Minimum GCSE in Maths and English
• NVQ Level 2 in Vehicle Selling (preferred)
• Knowledge of consumer credit regulations and industry legislation

Experience

• One year in a retail environment
• Current driving licence
• Computer skills, including experience of operating word processing and database packages, email and internet
• Proven track record in delivering excellent customer service