Customer Service Focus

• Approach team members with the intention to help them be their best
• Approach every customer situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility for ensuring that nothing is left to chance

Operational / Commercial Focus

• Manage self and team
• Ensure the sales operation is capable of delivering agreed targets
• Ensure effort to develop customers is effective
• Ensure compliance with relevant guidelines
• Ensure processes are effective at converting customer enquiries into sales
• Analyse data and prepare reports
• Manage performance against budget
• Co-ordinate with other departments
• Ensure a stock of new vehicles that meet customer and business requirements
• Use technology effectively

Business Focus

• Work with other departments to improve retailer profit and customer care
• Appreciate the impact of wider business issues on the retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Leadership
• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Ambition
• Professional appearance

Education

• Minimum GCSEs in Maths and English
• NVQ, Level 3, Vehicle Selling, Level 4, Sales Management
• Knowledge of industry legislation

Experience

• Sales management and marketing experience within the retail motor industry
• Proven track record in managing people and systems
• Current driving license
• Computer skills, including experience of operating word processing and database packages, email and internet