Customer Service Focus

• Approach team members with an intention to help them be their best
• Approach every customer situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Promote the importance of quality
• Use every contact with a customer to build a relationship
• Take responsibility for ensuring that nothing is left to chance

Operational / Commercial Focus

• Set the strategic direction for the retailer
• Manage self and team
• Manage the allocation of resources
• Communicate a Customer Relationship Management policy
• Ensure compliance with relevant guidelines
• Champion process efficiency
• Use and contribute to reports
• Ensure retailer profitability
• Co-ordinate retailer departments
• Use technology effectively

Business Focus

• Work with Volkswagen and other retailers to improve the brand offering
• Monitor trends that affect customer expectations and demands
• Represent the Volkswagen brand

Personal Qualities

• Leadership
• Enthusiasm
• Ethical behaviour
• Analytical thinking
• Open-mindedness
• Self-confidence
• Decision making
• Strategic perspective
• Interpersonal skills
• Customer-orientation
• Ambition
• Communication
• Professional appearance

Education

• A Level in Maths and English
• HND/Diploma in Motor Vehicle Management or similar

Experience

• Previous experience in a similar role in the motor industry
• Proven track record in managing people and systems
• Experience/ knowledge of modern business methods and controls
• Current driving license
• Computer skills, including experience of operating word processing and database packages, email and internet