Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility for ensuring nothing is left to chance

Operational / Commercial Focus

• Identify and generate selling opportunities
• Build a long term business relationship
• Create a business database
• Establish and match customer needs
• Conduct sales
• Make a sales presentation (static)
• Arrange a customer demonstration
• Negotiate sales
• Send written proposals
• Conduct meetings on client site
• Handover the vehicle
• Contribute to the collection and use of marketing information
• Use technology effectively
• Plan and organise personal work schedule
• Forecast, monitor and evaluate personal sales performance
• Contribute to effective working
• Contribute to improved sales processes

Business Focus

• Work with other areas of the business to improve Retailer profit and customer care
• Appreciate the impact of wider issues on the Retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-minded
• Self-confidence
• Ambition
• Customer-orientation
• Professional appearance
• Team player

Education

• Minimum GCSE in Maths and English

Experience

• One year in a retail environment
• Clean driving licence
• Computer skills, including experience of operating word processing and database packages, email and internet
• Proven track record in delivering excellent customer service