Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility for ensuring nothing is left to chance

Operational / Commercial Focus

• Clean and valet customer and Retailer vehicles
• Maintain a safe and secure working environment
• Drive Retailer and customer vehicles when required
• Contribute to effective working

Business Focus

• Work with other areas of the business to improve Retailer profit and customer care
• Appreciate the impact of wider business issues on the Retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Customer-orientation
• Professional appearance
• Team player
• Attention to detail
• Ability to work under pressure

Education

Experience

• Current driving licence