Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility to ensure nothing is left to chance

Operational / Commercial Focus

• Undertake administrative tasks on part exchange vehicles
• Undertake all sales department financial administration
• Vehicle ordering
• Vehicle preparation
• Use technology effectively
• Manage own performance
• Contribute to effective working
• Contribute to efficient reporting and administration of records

Business Focus

• Work with other areas of the business to improve retailer profit and customer care
• Appreciate the impact of wider issues on the retailer
• Represent the Volkswagen & Audi brands

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Calm and organized approach
• Problem solving abilities
• Professional appearance
• Team player

Education

• To GCSE level

Experience

• One year in a retail administrative function (desirable)
• Computer skills, including experience of operating word processing and database packages, spreadsheets, email and internet
• Proven track record in delivering excellent customer service