Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility for ensuring nothing is left to chance

Operational / Commercial Focus

• Handling and moving stock within the Retailer
• Using handling equipment
• Loading and despatching parts to customers
• Delivering goods and collecting orders
• Dealing with returned goods and complaints
• Contribute to effective working

Business Focus

• Work with other areas of the business to improve Retailer profit and customer care
• Appreciate the impact of wider business issues on the Retailer and customer
• Represent the Volkswagen brand

Personal Qualities

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Professional appearance

Education

Experience

• Clean driving licence
• Knowledge of the local and surrounding areas
• Computer skills, including experience of operating word processing and database packages, email and internet