| Master Technician |
| Key competencies |
Essential Recruitment
Criteria |
Customer Service
Focus
- Approach every situation with a desire to understand and deliver
- Listen effectively and communicate clearly
- Use every contact with the customer to build a relationship
- Take responsibility for ensuring nothing is left to chance
Operational / Commercial Focus
- Contribute to good housekeeping
- Contribute to the maintenance of health and safety
- Care for the customer’s vehicle
- Complete paperwork thoroughly
- Make initial inspection of the vehicle
- Diagnose vehicle faults
- Make quality check at end of work
- Use technology effectively
- Monitor own performance
- Create and maintain positive working relationships
- Contribute to improved service processes
Business Focus
- Work with other areas of the business to improve retailer profit and customer care
- Appreciate the impact of wider business issues on the retailer and customer
- Represent the Volkswagen brand
|
Personal Qualities
- Analytical thinking
- Empathy and tolerance
- Ethical behaviour
- Responsibility
- Open-mindedness
- Self-confidence
- Customer-orientation
- Professional appearance
Education
- City and Guilds Part 3 / BTEC equivalent or higher
- NVQ, Level 3, Motor Vehicle
- HNC / HND desirable
Experience
- Previous experience in a similar role
- Previous experience working for a prestigious motor brand
- Proven track record in vehicle repair and servicing
- Proven technical ability at a level commensurate with that for selection to the Master Technician course
- Current driving license
- Ability to use technical vehicle repair and diagnostic software tools
|
|
|
| Current opportunities |
|
We are currently inviting applications for the following positions, Key competencies and Essential Recruitment Criteria, along with location details of the vacancy, can be viewed by highlighting the position you wish to be considered for.
Anyone already registered with us under the Future opportunities section will automatically be considered and notified by e-mail.
|
|
